Click on any of the questions below to find out the cause of your problem and how it can be rectified.

Before attempting to fix the problem yourself give us a call because we may be able to help diagnose the problem over the phone. Our question and answer guide below is intended to help you identify what may be wrong with you movable wall or sliding folding wall partition.

The track appears to have dropped in places. Is this a health and safety issue?

This could potentially be structural problems or loose fixings. Full diagnosis of the problem will involve a visit from one of our expert trained engineers who will assess the void above the track and determine the cause.

The telescopic seal is not making contact with the wall. Why is this?

Either the inner mechanism needs to be repaired or the seal has not been wound out far enough. You can arrange for a complimentary, no obligation site survey to determine the extent of the problem.

Why can I not get my panel out of the stacking area and into the main run of track?

Either the blocks in the track have been dislodged or the carrier has moved. This will need an emergency visit. Please call 0121 357 8188 during our normal working hours (Mon-Fri 09:00-17:00) or 07549 631336 / 07976441480for all other times.

My panel’s aren’t level when they are set out. Can they be re-aligned?

Yes, panel re-alignment is part of our servicing package.
It’s important that the panels are level as they are putting uneven pressure on the operable top and bottom seals. Overtime, this will gradually reduce the ease of operation of your system, not to mention leaking sound between the rooms.
Firstly, we would need to determine why sound is leaking through the panels. If its an operation issue, such as the operable seals not working correctly, then these can be repaired/replaced as part of a service visit. If its a design issue, then we can either increase the acoustic properties within the panel itself. For more information on this, please see our Sound Absorption Products section under the Other Services section.

Why are my panels so difficult to move?

A cleaning of the track and lubrication of the trolley wheel bearings will typically keep them moving smoothly If your panels are hinged together in pairs (as long as they’re not dragging the floor). We’re able to clean, adjust and lubricate most intersections to improve panel movement. Some tracks have true 90 degree corners in the track that can problems. In some cases the 90 degree intersections may be damaged in which case they might need to be replaced.

My winding handle turns freely without operating the top and bottom seals?

If you’re seeing this problem occur then its likely that the winding socket is worn or damaged and will need to be replaced. An alternative could be that internal mechanisms that connect the winding handle to the seals have failed and will need to be repaired.

My panels are digging into the carpet when I move them. Can they be adjusted up?
Yes and no; your panels can be adjusted back to the proper clearance if they have come out of adjustment. This can be for a number of reasons such as a sag in the overhead support structure or a heave in the floor. If the panels are not out of adjustment then only a complete diagnosis with laser levels and the manufacturer’s original clearance requirements can identify the real cause of the problem.